About e-Core: We are a technology services partner for digital innovation and business transformation. We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth. We are change-makers, and the purpose of everything we do is to connect people and technology to build a better future together. Our approval ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 prove that we encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version. During your day as a Technical Account Manager you will: - Work proactively with customers to understand their key projects, pertinent goals, and key performance indicators (KPIs); - Establishes and maintains a delivery governance model with the customer at the implementation, operational, management, and executive levels, as applicable; - Maintains relationships with customer stakeholders, understanding and aligning their objectives and perceptions with the contract scope as the customer's primary point of contact to deliver our services; - Provides project updates on a consistent basis to various stakeholders about its strategy, progress, risks, and mitigations/adjustments required; - Identify customer needs and help end-users with the product in the correct way and escalate the requests if necessary - Inform customers about new features and functionalities; As a Technical Account Manager you: - Experience on Linux; - Experience with databases and demonstrated SQL experience (MySQL, Postgres); - Knowledge of Atlassian products (JIRA and Confluence) and Marketplace add-ons; - Have know with AWS Services; - Familiarity with REST API (Integration); - Best practices with Customer-first approach; - Advanced English; As an e-Corean, you will have flexible benefits in a model that you will chose what's the best for you: - Health, dental, and life insurance - Meal and/or Food allowance - Multi Benefits Card - 15 days of vacation every 6 months (30 days of PTO per year) - Private Pension Plan - Short-Therm Incentive Plan - Parking allowance in SP and POA offices - Possibility to choose between a variety of work models - Financial support for studies and daycare center - Flexible work hours - Customized setup (e.g, monitor, earphones/headsets, keyboard) - Periodic Wellbeing Sessions (Meditation, Mindfulness, Breathing Techniques, etc.) - Home Office Setup Allowance (according to your work model) - Monthly Remote Work Allowance (according to your work model) - Gympass partnership e-Core Diversity Commitment: We are a team of creative and innovative people, and we hire on an equal opportunity, regardless of gender, race/ethnicity, sexual orientation, disability, age, religion and others. We are committed to the values of Equal Employment Opportunity and everyone at e-Core is empowered to be themselves and encouraged to develop professionally and personally. Privacy: Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core. Privacy Policy (EN) / Política de Privacidade (PT-BR)