Experience Background:
* Experience IT service management, with a preference for those who have managed BPO/outsourced teams.
* Proficient in data analysis, capable of managing services through data metrics.
* Familiar with ITIL methodology (preferred with ITIL v3/v4 certification), with experience converting complex on-site service scenarios into standard SOP documents.
* Experience serving executives (VIPs), capable of handling highly sensitive user complaints.
Job Description:
* Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields.
* Experience in IT service management, with experience in Chinese enterprises preferred
* Fluency in English is a must. Proficiency in either Mandarin or Portuguese is required for effective communication.
* Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations. Advantage with ITIL and PMP certifications.
* Excellent communication and team management skills, capable of working in a multicultural environment.
* Strong problem-solving skills, quick response capabilities, and project collaboration skills.