Our organization strives to revolutionize scientific research and education by utilizing innovative video solutions.
The Role
As a key member of our team, you will collaborate with esteemed professors at prominent universities in the US to integrate educational videos into their courses, thereby enhancing teaching outcomes and student success. You will play a pivotal role in ensuring users derive maximum value from our services.
Responsibilities:
* Establish regular communication channels with faculty members via phone calls, emails, and personalized demonstrations to facilitate seamless integration of our services into their courses and boost product usage.
* Enhance customer adoption by delivering informative presentations at various customer universities and research institutions, effectively increasing awareness and understanding of our products.
* Promote engagement and utilization by delivering engaging presentations at conferences, seminars, workshops, and on-site customer visits.
* Strengthen subscription renewal outcomes by providing comprehensive support and ensuring consistent utilization of our resources.
* Effectively communicate customer feedback to our sales, product, and marketing teams, enabling informed product development decisions.
Requirements:
* A Master's degree or PhD in Life Science disciplines is required for this position.
* 1-3 years of experience in customer-facing roles is preferred.
* Fluent communication skills in English are essential.
* Knowledge of education market trends and challenges in assigned content areas, such as biology, chemistry, medicine, physics, engineering, or psychology, is crucial.
* Strong interpersonal skills with a passion for building remote relationships are necessary.
* Experience in networking using cold calling is preferred.
Benefits and Perks:
* Competitive compensation packages that reflect local market standards.
* The opportunity to make a direct impact in accelerating science research and improving student learning in science education.
* The chance to work collaboratively with global teams in an environment that fosters innovation and collaboration.
* A strong culture that promotes career advancement opportunities within the organization.