Job Description
We are seeking a highly skilled and experienced Tech Support Professional to join our team. The ideal candidate will be responsible for providing top-notch technical support to customers, troubleshooting complex issues, and ensuring seamless resolution of customer complaints.
Key Responsibilities include:
1. Providing timely and effective technical assistance to customers via phone, email, or chat.
2. Troubleshooting complex technical issues, identifying root causes, and implementing solutions.
3. Collaborating with cross-functional teams to replicate and resolve complex technical issues.
4. Documenting and submitting solutions to the knowledge base with complete technical and procedural details.
5. Closing cases with accurate and comprehensive resolution documentation.
Technical Troubleshooting Skills:
The ideal candidate should possess advanced skills in technical troubleshooting, including:
1. Using Chrome Developer Tools (Inspector) to analyze web applications, review network requests, debug front-end issues, and identify JavaScript or API failures.
2. Performing API testing and validation using tools such as Postman or cURL.
3. Conducting IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers.
4. Configuring and troubleshooting Windows ADFS Servers and performing remote diagnostics via VPN, RDP, or similar tools.
5. Assisting customers with database backups, migrations, and SQL troubleshooting using SQL Server Management Studio (SSMS), writing scripts, stored procedures, and queries.
6. Utilizing network tracing tools (e.g., Wireshark, Fiddler) to diagnose connectivity, latency, or certificate-related issues.
About Us:
Our company is dedicated to delivering exceptional customer service and support. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are passionate about technology and committed to delivering excellent customer service, we encourage you to apply for this exciting opportunity.