Netrix Global is looking for a Senior Project Manager for the Professional Services – Delivery Operations department. The Senior Project Manager will play a crucial role in managing service delivery to our clients, ensuring exceptional quality, timely performance, and fulfillment of contractual obligations. They will act as the key point of contact for interactions with clients and service delivery teams, ensuring the smooth execution of services that meet or exceed client expectations.
How You Will Make An Impact
Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
Manage customer relationships, acting as the primary point of contact for all service-related matters.
Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.
Define and monitor key performance indicators (KPIs) and ensure that service delivery meets agreed standards.
Ensure that services are delivered in accordance with contractual terms and SLAs, managing risks and issues that could affect delivery times or customer satisfaction.
Identify areas for process improvement and lead initiatives to improve service delivery efficiency and customer satisfaction.
Oversee the resolution of escalated customer issues or service errors, ensuring root causes are identified and corrective actions are implemented.
Develop and deliver regular service performance reviews and reports for customers, providing visibility into service performance and opportunities for optimization.
Lead and mentor service delivery teams, fostering a culture of continuous improvement and professional development.
Collaborate with the sales team to identify opportunities to expand the service offering or increase sales of additional solutions.
What You Will Bring To The Table
Proven experience in service delivery management or project management, preferably in IT or technology services.
Strong understanding of service delivery frameworks and methodologies, such as ITIL or Agile.
Experience working with customers to define service requirements and ensure service level agreements (SLAs) are met.
Ability to manage and resolve complex customer issues and escalations in a timely and professional manner.
Strong leadership and people management skills, with experience leading cross‑functional teams.
Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
A proactive, problem‑solving mindset with the ability to drive improvements in service delivery processes.
Experience in budget management and understanding of financial metrics related to service delivery.
Knowledge of cloud technologies, SaaS solutions, and managed services is a plus.
ITIL certification or similar service management certifications are highly desirable.
Fluency in English; additional languages are a plus.
Location
Argentina (any part of the country)
Shift
9 a.m. to 6 p.m. Monday to Friday
What We Offer
Swiss Medical: SMG‑30 (family members included).
99% discount in MercadoPago payments.
Internet and connectivity.
Competitive salary and benefits.
English in company.
Ability to work remotely.
An awesome learning environment for you to develop.
About Netrix Global
Netrix Global is a mission‑driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data‑driven businesses that are always on and always secure. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.
What You Can Expect From Us
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting NetrixHR@Netrixglobal.
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