We're seeking a diligent individual to fill our Case Management position.
In this role, you'll be responsible for assisting with fraud case intake and resolution platform evolution. You'll document return materials processes for traceability and evidence handling, support creation and refinement of SOPs for fraud and marketing workflows, collaborate with Fraud Ops, Decision Science, and Technical teams, and participate in testing and feedback for new platform features.
Requirements:
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field.
* Strong academic performance and attention to detail.
* Passionate about structured processes and operational efficiency.
* Comfortable working across tools like Jira, Confluence, and Excel.
* Curious about fraud prevention, financial crimes, and enterprise automation.
What We Offer:
* A 30-hour work week (Monday–Friday).