Join to apply for the Technical Account Manager role at DEUNAContinue with Google Continue with Google3 days ago Be among the first 25 applicantsJoin to apply for the Technical Account Manager role at DEUNAGet AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleAbout DEUNA DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.About DEUNA DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! Visit https://www.deuna.com/ to learn more about us!As a Technical Account Manager (TAM), you will be the primary technical point of contact for our merchants after their initial go-live. You will help monitor technical health, support incident management, answer ongoing technical questions, and guide merchants through future technical evolutions.Your mission is to make sure every merchant is operationally stable, technically satisfied, and successful on our platform.ResponsibilitiesProactively monitor merchant technical health:Watch for increases in errors, declines, or anomaliesRaise flags internally when risks are detectedBe the main technical contact for merchant questions and doubts after go-liveManage technical incidents:Triage merchant-reported issuesEscalate to the appropriate on-call/engineering teamsTrack resolution and ensure timely communication with the merchantSupport technical change requests:Help the IM to lands the new requirements while asking for a new integration demand into the integration pipelineCollaborate closely with Product and Engineering to solve technical issues or advise on merchant feedbackBuild and deliver simple Merchant Health Reports periodically to Account Management and/or merchantsMaintain accurate technical documentation reflecting any merchant-specific customizations or integrationsHelp prioritize and advocate for merchants’ technical needs internallyRequirements3+ years in Technical Account Management, Merchant Support, Solutions Engineering, or Technical Customer Success — ideally within Payments, Fintech, SaaS, or Tech companiesStrong technical understanding of online payment ecosystems (APIs, SDKs, transaction flows, fraud tools, chargeback management, etc.)Experience with incident management, post-launch technical operations, and technical client success practicesExcellent communication skills: able to simplify technical concepts for non-technical stakeholdersStrong organization and follow-up disciplineFluent in Spanish and EnglishExperience working with LatAm merchants is a mustStartup environment experience is a plusWhat will you find when you join DEUNA?A multicultural team distributed throughout LATAMDynamism, agility and constant innovationBeing part of a high-impact solution for an entire regionThe best tools and technology to operateBeing part of the startup cultureWe are in full expansion!Benefits:Vacations and additional PTO ️Remote work from anywhere Economic support for health insurance, internet and cell phone lineWe all own DEUNA, we offer stock options Learning and development platform Multidisciplinary, diverse and dynamic team Growth and career path Be part of a dynamic team that's creating the next generation payments platform.Join us at DEUNA!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at DEUNA by 2xGet notified about new Technical Account Manager jobs in Greater Curitiba.Ubuntu Sales Engineer (English/Spanish Required)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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