Job Description
The Business Analyst - Product Designer is a key member of the design team, partnering with business stakeholders and solution architects to deliver value-added features for sales, marketing, and billing teams.
This role provides exposure to a suite of enterprise applications and transforms stakeholder visions into functional features. The BA documents requirements, works closely with development teams to bring solutions to life, and assesses business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.
Responsibilities include:
* Facilitating requirements gathering and functional design sessions with business and technical stakeholders
* Documenting detailed functional design specifications (epics, features, user stories)
* Leading refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles
* Supporting QA and UAT test planning, execution, and bug triage
* Presenting live product demonstrations and preparing release notes for end users
* Assisting with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement
* Contributing to change management through documentation, training, and stakeholder engagement
Key Responsibilities Include Translating Business Needs Into Technical Specifications Using Agile Delivery Methods And Working Effectively With Cross-Functional Stakeholders.
Required Skills & Qualifications
To be successful in this role, you will need:
* Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience
* 2+ years of experience in business analysis, product design, or related roles, ideally within CRM platforms
* Strong background in requirements gathering, process mapping, and translating business needs into technical specifications
* Hands-on experience with Agile delivery methods, including writing user stories and partnering with Scrum teams
* Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders
* Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud-based solutions, APIs, and system integrations