Case Management Opportunity
We are seeking a highly detail-oriented individual to assist in the evolution of our fraud case intake and resolution platform.
This platform is a crucial tool for streamlining fraud signals across departments and improving operational workflows. The selected candidate will play a key role in helping us achieve this goal.
* Assist with the intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Candidates must be currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year). Strong academic performance and attention to detail are required. Passion for structured processes and operational efficiency is also necessary.