Business Analyst - Product Designer
As a Business Analyst–Product Designer, you will play a key role in our design team, partnering with business stakeholders and solution architects to deliver value-added features for sales, marketing, and billing teams.
* You will assess business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.
* Facilitate requirements gathering and functional design sessions with business and technical stakeholders.
* Document detailed functional design specifications (epics, features, user stories).
* Lead refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles.
* Support QA and UAT test planning, execution, and bug triage.
* Present live product demonstrations and prepare release notes for end users.
* Assist with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement.
* Contribute to change management through documentation, training, and stakeholder engagement.
Requirements:
* Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience.
* 2+ years of experience in business analysis, product design, or related roles ideally within CRM platforms.
* Strong background in requirements gathering, process mapping, and translating business needs into technical specifications.
* Hands-on experience with Agile delivery methods including writing user stories and partnering with Scrum teams.
* Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders.
* Familiarity with CRM platforms Microsoft Dynamics 365 Sales strongly preferred and exposure to cloud-based solutions APIs and system integrations.
What We Offer:
* A dynamic environment that fosters growth and learning.
* Opportunities to work with cross-functional teams and contribute to real-world projects.
* A chance to shape CRM and enterprise applications that drive impact across unique business streams.
Why Join Us:
* Grow both business and technical skillsets.
* Gain exposure to local and international stakeholders.
Skills & Qualifications:
* Business analysis
* Product design
* Requirements gathering
* Process mapping
* Agile delivery
* Communication
* Facilitation
* Collaboration
* Crm platforms