We are seeking a skilled professional to fill the position of Technical Implementation Specialist in our organization. This role is crucial for the successful implementation and delivery of technical solutions to our clients.
The ideal candidate will possess advanced technical skills, excellent communication and problem-solving abilities, and a strong understanding of IoT and telematics industries.
Key Responsibilities:
* Provide technical pre-sale assistance, including Wialon and IoT introduction, demo delivery, and closing all technical blockers.
* Work with partners to develop their technical expertise and understanding of the IoT domain.
* Offer software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement.
* Support Wialon-based projects, including migration, retention, and onboarding new clients to Wialon.
* Improve partner employees' expertise via passing them through the Basic Course; evaluate their expertise via Certification.
* Guide on the HW integration process and HW partners test accounts management.
* Holding public training sessions and webinars, including those to extend the number of possible scenarios for using Wialon.
We expect the successful candidate to have:
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus.
* Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers)
* University degree (ideally computer engineering, systems or related/technical background)
* High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/meetings you can handle with no quality loss
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals
* Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty
* Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that
* Ability to switch focus easily within a high number of incoming tasks
* Excellent business correspondence and communication skills
Experience in telematics or IoT industries, which can provide valuable context for understanding client needs and company products is nice to have but not a must.
What We Offer:
* Involvement in the growth and development of an international product IT company with a worldwide reputation.
* Challenging tasks that boost your technical and communicative creativity.
* Result-driven, friendly, and supportive team — we do an amazing job and are good friends after work.
* Work within GMT-3 (São Paulo) time zone from 9 to 6 with Brazilian state holidays.
Benefits:
* Compensation for medical insurance and working on your own equipment.
* 20 work days of vacation that can be divided as you need it.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy helping to balance and benefit both work and family life.
* Corporate presents. We are not limited to mugs with a logo.
* Financial support for participation in training and specialized courses you choose.
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