AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior Business Analyst to support financial platforms and billing operations at the intersection of finance, systems, and process improvement within a large-scale SaaS environment. You will manage billing support requests, perform root cause analysis, write SQL queries to validate and reconcile financial data, and partner with Finance, Accounting, and Engineering teams on month-end close, ERP initiatives, and process transformation projects. Experience with Zuora or Adyen is a strong plus.
WHAT YOU WILL DO
- Manage billing support requests, financial system inquiries, and operational issues across finance-related platforms;
- Own the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teams;
- Perform root cause analysis to identify and resolve underlying system, data, and process issues;
- Execute data corrections and operational fixes using internal tools and systems when required;
- Support incident and event management activities, including troubleshooting and resolution of production issues;
- Partner with Finance and Accounting teams to support month-end close activities, reconciliations, financial reporting, and operational readiness;
- Analyze billing, invoicing, credit memo, refund,