L3 production support engineer (java)

Mandatory:

• Core Java experience
• L3 Production Support experience
• Advanced SQL skills
• Splunk
• Git
• ServiceNow
• Production incident analysis and resolution
• Root Cause Analysis (RCA)
• Strong troubleshooting and debugging experience
• Ability to participate in a technical coding interview (CoderPad)
• Advanced or Fluent English

Nice to Have:

• AWS experience
• AWS Certification
• Experience with Agile methodologies

Main Responsibilities:

• Provide L3 production support for Java applications.
• Investigate, analyze, and resolve critical production incidents.
• Perform code fixes and execute thorough testing.
• Analyze logs and troubleshoot issues using Splunk.
• Execute database queries and perform data analysis using SQL.
• Develop automation solutions for provisioning, access management, and operational processes.
• Conduct Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Collaborate with global development, operations, and support teams.
• Contribute to continuous improvement and application performance optimization.
• Support production environments, servers, and client platforms.
• Participate in requirements gathering, solution design, and implementation alongside stakeholders.