Job Description：
* Handle complaints / malfunction claims from customers (mainly distributors, sometimes end users such as hospitals and clinics etc.)
* Provide efficient technical support to customers, sales & marketing colleagues
* On-site support to distributors for important project / case (including installation, complex system / equipment failure diagnosis and repairing)
* On-site visit to end users to collect customer feedback and market information
* Repair and maintain main units returned from customers
* Service training to customers (mainly distributors, sometimes end users)
* Negotiate with customer for warranty logistics, service contract, ordering parts & admin task
* Routine report & business trip report to supervisor and attend products technical update meeting
* Assist stock management admin for parts stock & equipment managements
Investigation on the local authority & regulation regarding service including register, reporting etc.
Experience：
* At least more than three years work experience in the field of medical services industry;
* Familiar with the procurement process of local medical organizations.
* On-line maintenance and repair processes;
* Understand the industry related charging standards;
* Technical support work experience will be a plus.
* Good command of both written and spoken English, non-obvious local accent
* skilled use of computers and office software capabilities
* Familiar with medical electronics product and clinical application, experienced in the maintenance of medical electronic products.