Client Experience Specialist
This role combines client communication, data-driven performance analysis, and internal team coordination to ensure seamless operations.
Key Client Interactions:
Act as the primary point of contact for each clinic client, maintaining regular communication via calls, emails, and texts to keep clients informed proactively.
Onboarding Process:
Lead new clients through a structured setup: ensuring proper tracking configuration, GoHighLevel, and campaigns are properly set up.
Performance Monitoring & Troubleshooting:
Daily review ad and funnel performance, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
Skills and Qualifications:
Strong communication and problem-solving skills are essential. Proficiency in Microsoft Office and Google Suite is required. The ability to work independently and as part of a team is crucial.
What We Offer:
A dynamic work environment with opportunities for growth and development. Collaborative team culture that values open communication and feedback.
Other Opportunities:
Flexible working arrangements to maintain work-life balance. Regular training and professional development sessions to enhance skills.