Key Responsibilities
* Ensure successful onboarding of new partners from both hardware and software perspectives.
* Provide timely technical support and training via email, phone, web conference, and in-person.
* Develop and manage relationships with resellers and clients, ensuring product updates and technical requests are met.
* Perform problem analysis to resolve product-related issues, including follow-up, testing, troubleshooting, and identifying bugs and possible enhancements.