Job Summary
* We are seeking an experienced Service Delivery Manager to oversee our service operations.
About the Role
The ideal candidate will have a strong background in incident management, ITSM practices, and commercial delivery. They will be responsible for designing and maintaining on-call and coverage plans, owning the incident management process, and defining key service metrics.
* Design and maintain an on-call and coverage plan that ensures all critical skills are available when needed.
* Own the incident management process for your accounts, prioritizing roles, communication cadence, escalations, and post-incident reviews.
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