Job Title: IT Desktop Support TechnicianJob Type: Onsite Location: Rodovia SP 101, Campinas–Monte Mor, Km 9, Condomínio Techtown, Hortolândia, 13186-904, Brazil Working Days: Monday to Friday Language Requirement: Bilingual (English & Portuguese)Job OverviewWe are looking for a skilled IT Desktop Support Technician with 3–5 years of experience in IT infrastructure support. The candidate will be responsible for providing onsite technical support, troubleshooting hardware/software issues, and ensuring smooth IT operations while maintaining compliance with security standards.Key ResponsibilitiesTechnical SupportProvide onsite IT infrastructure and desk-side support to end usersTroubleshoot hardware, software, and OS-related issuesInstall, configure, and maintain desktops, laptops, printers, and peripheralsPerform desktop imaging and application installation/supportResolve Outlook-related issues and manage email configurationsHandle printer troubleshooting and conference room IT setupsNetworking & SystemsBasic support for LAN/WAN environmentsWork with TCP/IP, DNS, DHCP, VPN, and RDPTroubleshoot network connectivity and cabling issuesSupport virtualization and enterprise environments (basic level)Smart Hands SupportProvide hands-on support for IT and network equipment including:Routers, switches, firewallsRacks, cabinets, patch panelsEnd-user devices and peripheralsIncident & Problem ManagementManage and resolve tickets using tools like ServiceNow/RemedyPerform repeat call analysis and implement preventive solutionsEnsure timely resolution within SLA timelinesDocument issues, solutions, and processesTechnical Requirements3–5 years of experience in IT desktop/field supportStrong troubleshooting skills (hardware, software, OS)Experience in PC break/fix and desk-side supportKnowledge of Windows OS (mandatory); Mac/Linux (preferred)Experience with desktop imaging toolsFamiliarity with ticketing systems (ServiceNow, Remedy, etc.)Understanding of enterprise networking basicsPreferred QualificationsAssociate Degree in Electronics or related fieldCompTIA A+ CertificationOEM certifications (Dell, Lenovo, Toshiba, etc.)Non-Technical SkillsStrong customer service and communication skillsAbility to interact with stakeholders at all levelsSelf-driven, proactive, and result-orientedAbility to work independently and in a teamStrong time management and ability to meet deadlinesFlexible to work in dynamic schedules