Eaton’s looking for a Sr. IT Infraestructure Analyst to work at our Caxias' plant.
**What you’ll do**:
The primary function of this position is to provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support independently from supervision of a supervisor. Customers include all of Eaton’s internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.
- Additional responsibilities, also performed independently from supervision of a supervisor, include the following:
- Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams.
- PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other infrastructure assets.
- Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone.
- Participation in IT initiatives that require site-level coordination, communication and/or implementation
**ESSENTIAL FUNCTIONS**
A. Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone.
- B. Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics.
- C. Share information about best practices with internal IT users to increase user satisfaction and productivity.
- D. PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets.
- E. Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone.- G. Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams.
- H. Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site.
- I. Particpate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management.
- J. Indentify opportunities for process and technology improvement
- K. Liaison between IT and internal IT users to drive IT standards and assist with resolving serious IT infrastructure issues.
- L. Participate in internal audits related to IT processes, procedures and systems.
- M. Influence IT budgeting, forecasting and spending for SIS and Zone IT budgets.
- N. Escalation point of contact for Site Infrastructure at sites within the geographic Zone.#LI-MG3
**Qualifications**:
**SPECIALIZED KNOWLEDGE**
- Microsoft Operating Systems
- Microsoft Office Suite
- Endpoint Devices - PC, Laptop, Mobile Devices, PC Peripherals
- Other IT Infrastructure (working knowledge) - network, servers, storage, phone systems
- Miscellaenous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
- Customer Service
- Use of ticketing system and meeting Service Level Agreements
- IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management
**Education, Experience and Certification Requirements**:
- Bachelor Degree in IT related courses
- ITIL, MCSA, or comparable certification preferred
- Advanced English - mandatory
**Aditional Information**:
- Travel may be required, up to 25%.
- Proficient level phone skills in order to provide support virtually.
- Independent from supervision of a supervisor or senior peer, participate in Merger and Acquisition activites such as site closure, openening and relocation.
- Work environment ranges from office to manufacturing floor situations.
- May be contacted after hours for emergencies
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.