Technical Customer Support Specialist
This role demands a highly skilled technical expert to resolve complex customer requests, manage the global support queue, and deliver exceptional service.
* Analyze web applications using Chrome Developer Tools (Inspector) to troubleshoot issues.
* Utilize Postman or cURL for API testing and validation.
Key Responsibilities:
* Deliver specialized technical solutions to escalated support cases.
* Provide proactive customer experience through personalized interaction.
* Strengthen the partnership between the Support Team and clients through technical excellence.
Technical Troubleshooting:
* Conduct diagnostics on Windows Application Servers to investigate and resolve IIS and SSL issues.
* Configure and troubleshoot Windows ADFS Servers.
* Assist customers with database backups, migrations, and SQL troubleshooting.
* Perform log analysis across web, application, and system logs to identify root causes of performance or access issues.
Requirements:
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong knowledge of technical tools and software.