Help Desk Specialist
* Provide initial and advanced technical assistance via email and remote tools.
* Diagnose and resolve issues concerning Office 365, Salesforce, Slack, and other corporate applications.
* Log, track, and manage incidents and service requests across multiple platforms.
Key Responsibilities:
* Deliver a professional, customer-centric experience during all interactions.
* Translate complex technical issues into clear, user-friendly language.
* Escalate unresolved issues appropriately and ensure timely follow-up.
Collaboration & Documentation:
* Work closely with internal teams and vendors to resolve intricate issues.
* Maintain accurate documentation of incidents, changes, and resolutions.
* Create and update knowledge base articles for recurring problems.
Requirements:
* Fluency in English and Spanish (written and verbal).
* At least 2 years of experience in an MSP environment.
* Hands-on experience with Salesforce or similar ticketing systems.
* Strong analytical and problem-solving capabilities.
* Excellent interpersonal and communication skills.
As a skilled Help Desk Specialist, you will be the first point of contact for our clients' technical queries. Your role will involve providing top-notch support and guidance to help resolve their issues efficiently. If you have excellent communication skills and a passion for problem-solving, this could be the perfect opportunity for you to grow your career in a dynamic and fast-paced environment.