Overview
Ideal Image is North America's #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Join us as we redefine the beauty ideal.
Position Summary
The Client Coordinator directly supports the sales and operational performance of the clinic through customer engagement and loyalty activities. They meet and greet all incoming clients, foster positive relationships, and ensure all interactions and environmental factors promote a favorable client experience.
Responsibilities
Client Experience:
* Greet clients and visitors warmly upon arrival.
* Answer calls and manage multiple client priorities, including troubleshooting, scheduling, and clinic activities.
* Provide excellent customer service to establish and maintain relationships, ensuring client satisfaction and retention.
* Assist with scheduling and treatment bookings.
* Check clients in and out, including payment processing.
* Provide clinic tours to new clients as needed.
* Recommend, promote, educate, and sell medical aesthetic services and products.
Clinic Operations:
* Verify client information and medical history, confirming purpose of visit.
* Assist with chaperone services as needed.
* Review and handle clinic emails appropriately.
* Maintain cleanliness and organization of the clinic, including treatment rooms and stock management.
* Assist with inventory intake, recordkeeping, and ordering supplies.
* Maintain HIPAA-compliant records, including creating medical charts and managing files.
* Follow professional standards, policies, procedures, and legal requirements.
* Build professional relationships with clients, leadership, and sales teams to achieve goals.
* Perform other duties as assigned.
Qualifications
* High School Diploma or equivalent.
* At least 1 year of sales or customer service experience in a retail, restaurant, or related environment.
* Proficiency with MS Office, phone systems, POS, CRM.
* Proven ability to deliver excellent customer experiences.
* Ability to multitask and prioritize effectively.
* Maintain confidentiality and integrity with sensitive information.
* Quick learner with product and service knowledge.
* Professional appearance and demeanor.
* Ability to work in a fast-paced, growing environment.
* Strong communication skills, both written and oral.
Why Join Ideal Image?
Compensation: Competitive salary and bonus opportunities.
Benefits include:
* Discounted cosmetic services for employees, family, and friends.
* Product discounts.
* 401(k) with employer match.
* Supplemental benefits with Allstate.
* Discounted fitness memberships.
* Access to Tickets at Work discounts.
* Opportunities for promotional growth and more.
Physical and Environmental Demands
Must meet essential functions, with accommodations available as appropriate. Physical requirements include lifting, bending, reaching, standing, sitting, and walking, with specific details provided. Working conditions vary from outdoor to office environments, with availability for nights, weekends, and holidays.
Necessary Traits and Skills
Must have good hearing, vision, talking, reading, and writing skills. Proficiency in English is required; additional languages are a plus.
Ideal Image is an equal opportunity employer, committed to diversity and inclusion.
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