Job Overview
The IT Operations Analyst will be responsible for ensuring the smooth operation of internal systems, handling tasks from user provisioning to device management and infrastructure support.
Key Responsibilities:
* Manage user lifecycle, including provisioning, de-provisioning, access controls, and permissions across systems.
* Oversee hardware and software asset inventory, including acquisitions, deployments, refresh cycles, and warranties.
* Set up, configure, maintain, and troubleshoot workstations, peripherals, mobile devices, VPNs, and basic network connectivity.
* Troubleshoot and resolve user IT tickets promptly.
* Coordinate with vendors for support, maintenance, and procurement of SaaS tools and licensing.
* Create, maintain and enforce internal IT policies and standards.
* Support onboarding and off-boarding processes with IT compliance.
* Monitor and manage internal systems and alert on issues.
* Create and maintain documentation of IT processes, configurations, user guides, and policies.
* Assist with small infrastructure projects.
* Escalate and coordinate with Engineering and Security teams when needed.
Required Skills and Qualifications:
* Technical diploma in Information Systems, Systems Analysis or related degree.
* Experience (3+ years) in an IT support, systems, or operations role.
* Strong experience with user and access management systems.
* Experience with service management frameworks and ticketing systems.
* Hands-on experience with Windows/macOS workstations and standard corporate software stacks.
* Basic knowledge of network fundamentals and troubleshooting.
* Familiarity with device management, patching, endpoint security.
* Experience with inventory/asset management systems.
* Strong problem-solving skills and ability to work autonomously.
* Good organizational skills and attention to detail.
* Experience working with MS Office/Excel, Google Suite, Notion, Slack.
* Ability to travel as needed.
* Fluent Portuguese and advanced English.
Preferred Qualifications:
* Exposure to scripting/automation to automate repetitive IT tasks.
* Exposure to security best practices.
* Prior experience in a fast-paced startup environment.
Employment Details:
* Seniority level: Mid-Senior level.
* Employment type: Full-time.
* Job function: Information Technology.
* Industries: Human Resources Services.