Amazon Account Manager
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This is a key operations role focused on client satisfaction and retention to build long-term relationships. The day-to-day duties involve overseeing client milestones, completing tasks timely, and ensuring client requirements are met.
Milestone Management
* Verify pain points are resolved and discover ongoing issues.
* Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
* Monitor Customer Satisfaction by ensuring clients answer quarterly surveys.
* Recommend improvements to clients' strategies.
The role also involves performing account audits, onboarding audits, and board reviews. It requires close collaboration with clients to understand their business needs and goals.
Client Relationship Building
* Budget planning and management to ensure clients meet their ad spend targets.
* Identifying opportunities for growth and suggesting strategies to increase sales.
* Providing regular updates on client performance and progress towards goals.
Growth Path and Responsibilities
* Taking on more complex projects and tasks that benefit multiple departments.
* Developing expertise in various areas of the business, including marketing, advertising, and sales.
* Mentoring colleagues across different departments to share knowledge and best practices.
This position offers a competitive salary range and provides considerable autonomy and ownership over projects. It's a great opportunity for those who enjoy dominating their work and taking on new challenges.