About This Role
The Resource Manager plays a critical role in ensuring that Professional Services teams are properly staffed, aligned, and equipped to meet project timelines and business objectives.
Key Responsibilities
* Identify, assign, and allocate resources to ongoing and upcoming projects based on skills, availability, and priorities.
* Maintain a real-time view of resource capacity and project needs across the organization.
* Serve as the primary point of contact for project staffing and collaborate with Sales and Regional Managers to ensure proper coverage for upcoming engagements.
* Own all new engagements at intake and assign resources based on availability and skillset.
* Check in regularly with Project Managers to confirm they have the resources required for project success.
* Maintain up-to-date skills and certifications records for all consultants.
Tech Requirements
* Strong proficiency with resource planning tools (e.g., Wrike).
* Working knowledge of JIRA, Salesforce, required, and NetSuite preferred.
Requirements
* 4+ years of experience in resource planning or operations within a software or technology organization.
* Proven ability to manage multiple concurrent projects and balance resources effectively in a fast-paced environment.