Overview
Join to apply for the Payment Operations Global Processing Specialist role at Wise.
Wise is a global technology company, building the best way to move and manage the world’s money.
Job Description
We are looking for a Payment Operations Specialist to pioneer a Global Processing team in São Paulo, Brazil to help our customers receive their funds faster globally. The role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using Wise. Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale.
Responsibilities
* Maintaining consistent and high-level execution of daily tasks related to payment processing;
* Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team\'s main performance metrics and SLAs;
* Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;
* Following operational procedures and keeping track of critical updates.
Qualifications
* You’re accurate and pay attention to detail;
* You’re meticulous and precise in your task execution;
* You’re SLA driven and are motivated to hit team and personal metrics;
* You place customers first and you make no compromise on this;
* You’re a clear and honest communicator and able to articulate potential improvements;
* You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued;
* You’re proactive and collaborative;
* You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.
Nice to Have (Not a Requirement)
* Fluency in Japanese (verbal and written).
Additional Information
For everyone, everywhere. We\'re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We\'re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it\'s like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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