Job Description:
The primary responsibility of this role is to deliver exceptional customer service by troubleshooting complex technical issues and providing timely solutions.
As a key member of the support team, you will be responsible for managing the global support queue, escalating or re-routing cases to appropriate teams while maintaining SLA compliance.
You will work closely with internal teams to diagnose, resolve, and prevent recurring issues, providing proactive and personalized customer experience.
* Provide high-quality solutions to critical support issues.
* Troubleshoot customer-reported issues and identify root causes.
* Document and submit solutions to the knowledge base.
Technical Skills and Qualifications:
* Strong analytical thinking and problem-solving skills.
* Excellent communication abilities.
* Ability to analyze web applications using Chrome Developer Tools.
* Experience with API testing and validation.
* Familiarity with IIS and SSL diagnostics.
* Knowledge of Windows ADFS Servers and remote diagnostics tools.
Benefits:
This role offers a highly challenging and rewarding opportunity to make a significant impact on customer satisfaction and loyalty.
By joining our team, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment.
* Collaborate with cross-functional teams to drive process improvements.
* Contribute to the development of technical training programs.
* Pursue opportunities for career growth and professional development.