Join to apply for the Customer Success Specialist role at IQVIA1 week ago Be among the first 25 applicantsJoin to apply for the Customer Success Specialist role at IQVIAGet AI-powered advice on this job and more exclusive features.Ensures fulfilment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists team members to build, establish, and maintain effective business relationships with clients, and proactively supports their needs as their day-to-day contact, possibly focused on a specific product or service.Ensures that the product deliverable meets the customer's specifications, including timeliness and quality through review and verification.Maintains effective internal communications with sales and other key account owners to keep all apprised of activities with the client. Deliver targeted reports as required.Monitors performance against existing service agreements and ensures client’s obligations are met.Carries out client research to ensure an in-depth understanding of the client, specific business line, and/or therapeutic market.Conducts product/services and process training for clients and other employees.Potentially conduct service meetings at client sites.Represents IQVIA on external client projects.Identifies and escalates potential risks or issues to the appropriate internal teams to ensure timely resolution.Provide feedback to product development teams based on client interactions to help improve future product offerings.Essential Functions:Ensures fulfilment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.Assists team members to build, establish, and maintain effective business relationships with clients, and proactively supports their needs as their day-to-day contact, possibly focused on a specific product or service.Ensures that the product deliverable meets the customer's specifications, including timeliness and quality through review and verification.Maintains effective internal communications with sales and other key account owners to keep all apprised of activities with the client. Deliver targeted reports as required.Monitors performance against existing service agreements and ensures client’s obligations are met.Carries out client research to ensure an in-depth understanding of the client, specific business line, and/or therapeutic market.Conducts product/services and process training for clients and other employees.Potentially conduct service meetings at client sites.Represents IQVIA on external client projects.Identifies and escalates potential risks or issues to the appropriate internal teams to ensure timely resolution.Provide feedback to product development teams based on client interactions to help improve future product offerings.Qualifications:Bachelor's Degree Req.Two (2) years of related work experience Req.Meeting facilitation, presentation, and training experience ReqProficiency in PC applications, such as Excel, PPT, and WordDemonstrated problem-solving, analytical, and strong customer service skillsDemonstrated ability to develop and maintain relationships in a diverse business environmentAbility to travel to clients and IQVIA offices as appropriateStrong organizational skills and attention to detail.CVs must be submitted in English*IQVIA is committed to embracing a diverse and inclusive work environment. Our goal is to attract and retain the best people, regardless of their gender, race, marital status, ethnic origin, national origin, age, disability, sexual orientation, gender identity or any other characteristic. Join us!IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.comSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesPharmaceutical ManufacturingReferrals increase your chances of interviewing at IQVIA by 2xWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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