Join to apply for the ATENDENTE TÉCNICO NÍVEL 1 (PCD) role at ILHA SERVICE TECNOLOGIA LTDA.
Location: Justiça Federal de Minas Gerais, Rua Vinte e Oito, 1.155 - Bairro Centro, CEP: 38.300-082
Working hours: 09:00 to 12:00 and 13:00 to 18:00, Monday to Friday
Responsibilities
* Provide first-level IT support via phone, remote, and on-site
* Register, control, and close service requests using the IT service management system
* Assist users with inquiries and guide them regarding IT services and systems
* Document all interactions and solutions
* Coordinate with other units for unresolved requests
* Monitor and follow up on critical requests until resolution
Qualifications
* Proven experience in IT support
* Technical certification or ongoing technical education in IT (minimum 3rd semester)
* At least 20 hours of ITIL v4 or higher training
* At least 20 hours of training in Microsoft Windows 10 or higher
Offerings
* Salary: R$ 2.507,29
* Vale Alimentação: R$ 27,28 per day worked
* Vale Transporte
* Life insurance
Additional Information
* Position based in Ituiutaba, MG
* Full-time, CLT contract
* Minimum education: Technical course
* Valued experience: 1-3 years
This job is active. Apply now to join our team!
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