Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal General job description: - To plan, direct, and control all operations in the assigned location in a way that provides the maximum service to customers while maintaining a cost-effective operation while meeting all company standards. - Selects, trains, supervises, evaluates, and motivates a subordinate staff which includes Service Agent, Sr. Service Agent, Courier/Handler, and Couriers to maintain an efficient and effective operation. - Controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets. - Monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort. - Ensures compliance with applicable company policies and operating procedures. - Monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap, and petty cash reports. - Ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station. - Coordinates ODA deliveries with outside Ground Agents. - Provides subordinates with information on pay, benefits, company policies, practices, and all other Operations and personnel related issues - Activities related to people management: Time Management, Vacation Scheduling, Requesting and monitoring benefits and Training KPIa - Activities related to Health and Safety: Injury and Accidents reports action plans to avoid accidents. - Activities related to risk management/Security: Gate control of operational vehicles; PGR (value system), risk route planning and monitoring of High value packages. Minimum Requirements Minimum education - Two years (2) years College Degree/Equivalent. Minimum Experience - Three (3) to Five (5) years business experience, including two (2) years previous experience in the airline or transportation industry. Previous supervision/management experience in the service industry strongly preferred. Minimum Required Skills: - Leadership skills. - Planning & Organizing skills. - Judgement & decision-making skills - Excellent communication skills written and oral. - Presentation skills - Analytical skills. - Strong human relations skill. - Must possess a Valid Driver's License with a good record. - Able to travel. FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: - 2020 Fortune’s World Most Admired Companies (14th) - 2019 Fortune’s Best Places to Work (15th) - 2019 Forbes’s One of the “Best Employers for Diversity” - 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) - 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years - 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible - 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. - 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.