Job Overview
The company seeks a seasoned customer support specialist to bolster their technical capabilities. As a key member of the support team, you will be responsible for resolving intricate customer queries, managing global support queues, and providing exceptional service.
Primary responsibilities include delivering customized technical solutions to escalated cases, offering proactive and personalized experiences, and strengthening partnerships through technical excellence and accountability.
Technical Proficiencies
* Utilize Chrome Developer Tools to analyze web applications, inspect network requests, and troubleshoot front-end issues.
* Perform API testing and validation using tools such as Postman or cURL.
* Investigate and resolve Windows Application Server issues via IIS and SSL diagnostics.
* Configure and troubleshoot Windows ADFS Servers, and perform remote diagnostics via VPN, RDP, or similar tools.
* Assist customers with database backups, migrations, and SQL troubleshooting using SQL Server Management Studio.