About the Role:
We're seeking an experienced Client Success Manager to join our team. This key role involves building strong relationships with clients, ensuring their satisfaction, and driving results.
Main Responsibilities:
* Client Onboarding & Relationship Management: Guide new clients through the onboarding process, guaranteeing a smooth and positive experience.
* Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
* Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
* Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
* Training & Education: Educate clients on best practices for using our Marketing tools.
* Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
What We're Looking For:
* Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).
* Communication Skills: Fluent English speaker with excellent written and verbal communication skills.
* Tech-Savvy: Experience using project management tools and CRM systems.
* Problem-Solving: Ability to think critically and proactively address client concerns.
* Results-Driven: Passionate about helping clients succeed and achieving high retention rates.
Benefits:
* Remote work flexibility
* Opportunities for growth in a fast-paced environment
* Competitive compensation package
* A supportive team environment with a strong focus on values and client success