About us, a language services firm.
We deliver due diligence services to expert networks, investment firms, consulting firms and market research firms. Our staff is located across multiple countries, with a focus on three time zones: APAC, EMEA, Americas.
As a project manager, your key responsibility will be to ensure clients' interpretation and market research needs are met with precision and efficiency. Your role will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals.
You'll work closely with our team to manage multiple projects per day, handling both remote and on-site projects. This may involve working with colleagues to identify the best linguist for a project, presenting their experience, and constantly evaluating profitability and client satisfaction.
The ideal candidate will have a bachelor's degree in a related field, fluency in English, and experience with CRM systems. Excellent written and verbal communication skills, strong organizational abilities, and goal-oriented drive are also essential.
This is a fully-remote role where you can work from home. You'll work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region. We offer paid time off, health insurance, and an annual allowance for professional development expenses.
Your primary responsibilities will include:
* Scoping: Speak with clients via email, phone, or WeChat about their needs, and work with colleagues to ensure the client's expectations for quality, speed, and cost are met.
* Matchmaking: Identify the best linguist in our community for the client's objective, present their experience in a relevant way, and recruit new linguists if necessary.
* Executing: Sync up expectations between client(s) and linguist(s), chaperone calls to ensure they begin successfully, and speak with clients after projects to make sure they are satisfied.