It Service Management Specialist - Platform Leadership Configure, customize, and maintain service management modules including incident, problem, change, asset, and service catalog. Implement automation workflows, SLAs, and integrations with other enterprise tools. Process Enhancement & Governance Design and refine ITSM processes aligned with best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Stakeholder Collaboration Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on service management usage and enhancements. Reporting & Insights Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Innovation & Integration Explore and implement new features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.