Key Responsibilities
* We are seeking a highly motivated Account Manager to join our team, responsible for building and maintaining strong relationships with clients.
* The successful candidate will work closely with clients to understand their marketing goals and translate them into clear, actionable tasks.
* They will also serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Main Objectives
1. Client Collaboration and Project Oversight
* Work with clients to understand their marketing goals and objectives.
* Translate client goals into clear, actionable tasks and assign them to the Marketing Coordinator.
* Review final deliverables before submission to ensure they align with client expectations and goals.
- Utilize tools to create and share meeting notes after every single meeting.
- Share any critical snippets from the meeting as they relate to projects.
- Handover the meeting notes, action items, and recording packaged nicely in the meeting template.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
2. Relationship Building and Industry Engagement
* Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Additional Skills Required
* Strategic Thinking
* Verbal & Written Communication
* Emotional Intelligence
* Time Management
* Presentation Skills
Reporting Relationship
* This role reports directly to the Senior Account Manager.
Key Performance Indicators (KPIs)
* Client Satisfaction Score (CSAT)
* Client Retention Rate
* Project Delivery Accuracy
Working Hours
We operate from 9 am to 5 pm MST, Monday to Friday.
If you have a passion for building strong relationships and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.