Critical Issue Resolution Specialist
The role of a Critical Issue Resolution Specialist is pivotal in addressing high-stakes customer concerns. This position demands strategic thinking and effective leadership to manage complex problems.
Key Responsibilities
* Lead virtual teams to resolve critical issues for customers
* Communicate with senior executives, sales teams, and other stakeholders
* Identify systemic issues and drive preventive actions to improve efficiency
Requirements
* At least 10 years of experience in customer-facing roles in sales and/or service delivery
* Prior experience as an Escalations Engineer/Manager or similar positions
* Fluency in English, Portuguese, and Spanish languages