Job Title:
The IT Support Analyst plays a crucial role in delivering top-notch computer and IT system support to employees.
This position requires outstanding customer service and problem-solving skills, with a focus on efficiency and collaboration. The ideal candidate will possess a process-oriented mindset, be adaptable to new technologies, and have excellent communication skills.
Key responsibilities include:
* Analyzing technical issues and providing solutions.
* Troubleshooting system, application, and hardware problems.
* Keeping customers informed about ticket progress.
* Collaborating remotely with customers to resolve technical issues.
* Utilizing internal knowledge bases and external resources to find and provide solutions.
Requirements
To succeed in this role, candidates should have:
* A proven track record of IT experience or an Associate's Degree in Information Systems.
* Experience working in corporate and enterprise environments.
* Knowledge of mixed Mac and Windows environments.
* Skills in centrally managed computer systems.
Benefits
This is a great opportunity for those looking to grow their career in IT support.
What We Offer
We offer a dynamic work environment, opportunities for professional growth, and a chance to make a real impact.