ServiceNow Technical Expert
As a key member of our team, you will play a pivotal role in building and evolving ServiceNow as the IT ERP for our organization. This individual will take hands-on architectural decisions, guide and supervise external partners in development and application management, and directly contribute to configuration, development, and administration of ServiceNow.
* Key Responsibilities:
* Make hands-on architectural decisions for ServiceNow configuration and development
* Guide and supervise external partners responsible for ServiceNow development and application management
* Perform configuration, development, and administration tasks within ServiceNow
* Collaborate closely with colleagues to ensure alignment with strategic roadmaps and project scopes
* Investigate and advise on module usage, integrations, and platform capabilities across such as, but not limited to, SPM, ITSM, ITOM, HR, VR, and custom applications
* Ensure platform design follows best practices and avoids unnecessary customization or technical debt
* Represent our organization as a subject matter expert in cross-functional meetings and initiatives
* Training: Provide Training regarding ServiceNow stretching from End Users to Technical Staff and Architects
Requirements:
* Prioritize out-of-the-box functionality and avoid custom development unless justified by business case, legal, EHS, or security requirements
* Follow ServiceNow best practices to ensure scalability, maintainability, and minimal technical debt
* Demonstrate proactive problem-solving and consultative guidance across modules
* Maintain clear and effective communication with internal and external stakeholders
* Ensure all architectural decisions are aligned with the enterprise roadmap and scoped demands