Job Summary
We are seeking a seasoned IT specialist to deliver exceptional technical support services.
Key Responsibilities:
* Provide primary technical assistance and troubleshooting for hardware, software, and network issues.
* Utilize expert analytical skills to resolve complex technical problems efficiently.
* Document and track all incidents using professional IT service management tools.
* Collaborate with internal teams to ensure seamless delivery of technical services.
* Perform other duties as assigned by the supervisor.
Requirements
To succeed in this role, you must have:
* At least 2 years of experience in IT support or a related field.
* Strong knowledge of Windows and macOS operating systems.
* Excellent communication and problem-solving skills.
* Able to work effectively in a fast-paced environment.
* Fluent in English and Portuguese languages.