IT Desktop Support Technician (Onsite – Brazil)Location: HortolândiaSite: Rodovia SP 101, Campinas–Monte Mor, Km 9, Condomínio TechtownSchedule: Monday to Friday (5 days onsite)Job Type: Independent ContractorWe are hiring an experienced IT Desktop Support Technician to provide onsite infrastructure and end-user support. This role requires hands-on expertise in troubleshooting, hardware support, and smart hands activities in a corporate environment.Key Responsibilities:- Provide desk-side support & PC break/fix services- Troubleshoot hardware, software, and OS issues- Install and support desktops, laptops, printers & peripherals- Perform desktop imaging & application installation- Resolve Outlook and email-related issues- Support conference room setups and AV equipment- Deliver smart hands support for networking and IT hardware- Troubleshoot network connectivity & cabling issues- Work on incident management, problem management & root cause analysis- Manage and update tickets via tools like ServiceNow / RemedyTechnical Skills Required:- Strong experience in IT infrastructure field support (3–5 years)- Knowledge of TCP/IP, DNS, DHCP, VPN, RDP- Basic understanding of LAN/WAN environments- Experience with routers, switches, firewalls & network devices- Familiarity with Windows OS / Mac / Linux (preferred)- Hands-on experience with printers & peripheral troubleshootingMust-Have Skills- Desktop Imaging- Application Installation & Support- Outlook Troubleshooting- Printer Support- Conference Room Management- Ticketing Tools KnowledgeNon-Technical Skills- Strong communication & customer handling skills- Ability to work independently and in a team- Proactive, result-oriented mindset- Ability to work under pressure and meet deadlinesLanguage RequirementBilingual – English & Portuguese (Mandatory)Preferred Qualifications- Associate Degree in Electronics or related field- CompTIA A+ Certification (preferred)- OEM Certifications (Dell, Lenovo, etc.) are a plus