About Us Our mission is to create a sustainable and efficient clean energy network for emerging megacities in Latin America. We strive to make clean transportation affordable and reliable for millions of people. We are a rapidly growing startup with a strong vision for the future. Our team represents an incredibly diverse and international group of former executives from leading companies such as Tesla, Uber, Rappi, iFood, Loggi, Niu, and Jump. Our founders are deeply motivated by the mission to decarbonize Latin America while reducing costs for vulnerable populations. As we expand our operations from São Paulo to cities across Brazil, Mexico, and Colombia, we aim to prove that real climate impact and transformative business models can be built first where the need is greatest. Job Description You will be the executive leader responsible for defining and executing the strategy for the reliability, efficiency, and scalability of our battery-swapping network. Define the end-to-end Charging Ops strategy, including the detailed strategic plan and OKRs. Own the design of processes, systems, and team architecture required to scale the operation by 10x, improve efficiency, and increase customer satisfaction. Own the area's full budget and P&L, managing and optimizing costs to meet company goals. Define and monitor the area's core OKRs and KPIs. Recruit, develop, and lead high-performing teams across LiveOps, Field Operations, and Infrastructure. Define the area's vision and culture, focusing on urgency, accountability, and data-driven problem-solving. Serve as the ultimate owner of network uptime, reliability, and incident response, ensuring riders always have batteries available. Own the end-to-end energy strategy to reduce cost per kWh, including managing procurement, exploring free market opportunities, and implementing efficiency initiatives. Lead the commercial and expansion strategy for the network, defining site selection criteria to secure prime locations and network balance, negotiating strategic partnerships, and overseeing installation/launch playbooks. Build proactive Customer Experience (CX) processes to communicate downtime and protect our NPS. Serve as the strategic voice of operations for the Product and Engineering teams, providing real-world feedback and guiding the hardware/software roadmap to improve operability. Act as the final escalation point for critical incidents, conduct post-mortems, and implement structural changes to prevent recurrence. Requirements 8-12 years professional experience Excellent knowledge of Brazil and Latin American business practices Track record of scoping, building, training, and leading large multidisciplinary teams Proven expertise in process design, optimization, and creating Standard Operating Procedures (SOPs) for large-scale operation Analytical and strategic mindset, with strong data-driven decision-making skills and experience defining OKRs Executive communication and influencing skills, capable of aligning tech, executive, and field teams Excels in planning and executing initiatives of varying durations and scales while effectively managing stakeholders Fosters collaborative and respectful work environments Technical Curiosity, a drive to understand how systems, hardware, and data truly work and how to optimize them Experience in high-growth (hyper-growth) startups Experience managing 24/7 systems Experience setting and leading priorities, objectives, and strategic direction for entire orgs Experience in mobility, energy, logistics, IoT, or telecommunications is a plus Fluent in English and Portuguese Strong alignment with our values Benefits A leadership role at a fast-growing startup changing the face of mobility in Latin America, backed by some of the best venture capitalists in the world Working at a mission-driven company - we are reducing carbon emissions across the world and putting more money into the pocket of disenfranchised populations Being surrounded by a talented and ambitious team that wants to build something big Freedom to take on as much responsibility as you dare, allowing you to develop quickly Competitive salary package Opportunity to own a piece of the company - equity package Health Insurance