Join to apply for the IT Knowledge Management Specialist (US client) - Olivos or Barracas role at PwCSpecialism: IFS - Internal Firm Services - OtherJob Description & SummaryAt PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:Apply a learning mindset and take ownership for your own development.Appreciate diverse perspectives, needs, and feelings of others.Adopt habits to sustain high performance and develop your potential.Actively listen, ask questions to check understanding, and clearly express ideas.Seek, reflect, act on, and give feedback.Gather information from a range of sources to analyse facts and discern patterns.Commit to understanding how the business works and building commercial awareness.Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm\'s code of conduct and independence requirements.Minimum years experience requiredA minimum of 1 year technical experience maintaining a knowledge base or technical documentation for customer facing and internal knowledge articles in an IT service management or professional environment to ensure compliance with key performance metrics and escalating issues for actionExcellent communication and customer service skillsAdditional application instructionsBasic knowledge of graphic/design toolsPreferred Knowledge/SkillsService Now experienceGeneral requirementsUnderstand the importance of have a correct information managementKnowledge of Information Security and Data ProtectionCorrect Information Security ManagementAll qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital status; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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