Location:
São Paulo, SP, Brazil (Rua Samuel Morse 74, Edificio Igarata – Monções)
Job Summary
We are looking for an SAP L1/L2 Support Engineer to provide first-line technical support for our SAP systems. You will monitor system health, troubleshoot basic issues, and escalate complex problems to higher-level teams. The ideal candidate has a strong understanding of SAP landscapes and a passion for system stability and user satisfaction.
Key Responsibilities
- Receive, triage, and resolve L1/L2 support tickets for SAP modules (e.G., SD, MM, FICO)
- Monitor system performance and logs to proactively identify and resolve potential issues
- Work closely with L3 engineers and business teams to ensure timely issue resolution
- Assist end-users with basic SAP inquiries and provide training when needed
- Maintain support documentation and knowledge base
Required Qualifications & Skills
- 3 years of experience in SAP support or IT service desk roles
- Familiarity with SAP Fiori
- Basic knowledge of ABAP and integration tools
- Experience with incident management and ticket triage
Nice to Have
- SAP certification (e.G., SAP Certified Application Associate)
- Portuguese language proficiency (in addition to English)