Enterprise Monitoring Specialist
This is a critical role that requires expertise in daily operations, maintenance, and optimization of observability platforms. You will be responsible for the health, performance, and availability of monitoring tools, as well as supporting day-to-day ticketing and incident response workflows.
Key Responsibilities:
1. Daily Health Monitoring: Ensure the optimal functioning of enterprise monitoring tools by owning their health, performance, and availability.
2. Routine Maintenance: Perform upgrades, configuration tuning, and troubleshooting to maintain system performance and reliability.
3. Ticket Resolution: Triage and resolve monitoring-related incidents and service tickets efficiently, minimizing downtime and ensuring business continuity.
4. Integration and Collaboration: Integrate monitoring solutions with application, infrastructure, and DevOps teams to enhance visibility and support operational needs.
5. Dashboard Development: Develop and maintain dashboards, alerts, and reports to support operational and business decisions.
6. On-Call Support: Participate in on-call rotations and contribute to incident response efforts, providing timely and effective support.
7. Documentation: Create and maintain accurate operational procedures, runbooks, and knowledge base articles to ensure knowledge sharing and consistency.
As an Enterprise Monitoring Specialist, you will have opportunities to identify and implement automation initiatives to reduce manual effort, improve reliability, and enhance overall system efficiency.