Hi,
Looking for IT Support Technician at Jundiai, Brazil
IT Support Technician
Location : Jundiai, Brazil
Job Description:
- Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
- Basics knowledge / understanding of assigning switch ports to specific VLANs
- Patch phone ports to switch as needed
- Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
- Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
- Troubleshoot and replace network switch chassis blades when required
- Good to have understanding of any Data Center Infrastructure Management Application
- A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
- Basic Knowledge of Monitoring tools such as Solarwinds, etc…
- Networking and Operating System basics
- Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
- Basic knowledge about Hardware like Servers, Storage devices
- Knowledge to understand Monitoring Tool outcome
- Basic knowledge of ITSM tool preferably ServiceNow
- Basic knowledge Backup technologies preferably EMC Avamar
- Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
- Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
- Experience in SLA base environment
- Knowledge on Server Performance monitoring preferred