HUB LATAM - Operations Manager (Service)HUB LATAM - Operations Manager (Service)1 week ago Be among the first 25 applicantsThe OpportunityThe role of HUB Operations Manager will be responsible for the Operations within the HBU Region, ensure operations are executed and optimized to deliver exceptional service quality that exceeds customer expectations.
The professional will be responsible for implementing the global operations BU Service strategy, driving process and tools standardization development, and continuous improvement initiatives in alignment with other regions to continually enhance effectiveness of operational execution with the highest standards of safety, integrity, quality and service delivery for the entire region.Share this jobThe OpportunityThe role of HUB Operations Manager will be responsible for the Operations within the HBU Region, ensure operations are executed and optimized to deliver exceptional service quality that exceeds customer expectations.
The professional will be responsible for implementing the global operations BU Service strategy, driving process and tools standardization development, and continuous improvement initiatives in alignment with other regions to continually enhance effectiveness of operational execution with the highest standards of safety, integrity, quality and service delivery for the entire region.Strategic ResponsibilitiesHow You´ll Make an Impact:Implement the regional operational strategy that aligns with global service goals and addresses local market requirements.Identify and prioritize continuous improvement projects within the regional service operations that drive performance metrics and enhance customer satisfaction.Establish and maintain governance processes to ensure operational efficiency and accountability across the region.Stay updated on industry trends and emerging technologies, providing actionable insights that support operational advancements.Operational ResponsibilitiesDevelop and monitor key performance indicators (KPIs) for regional service operations to track progress against organizational goals.Implement standardized operational processes within the hub to ensure efficient service delivery and robust operational excellence.Lead continuous improvement initiatives within the regional operations, focusing on effectiveness, efficiency, and cost reduction.Manage regional service tools and applications, ensuring they are integrated and optimized for both internal operations and customer engagement.Oversee the resource allocation for operational initiatives, ensuring teams are adequately equipped to meet performance expectations.Ensure compliance with safety regulations, corporate guidelines, and local laws.Financial ResponsibilitiesAssist in managing the regional operations budget, ensuring transparency in expenditures and alignment with broader strategic objectives.CollaborationCultivate strong relationships with internal stakeholders and external partners to enhance collaboration and service delivery across the region.Work closely with other regional managers and functional teams to align strategies, share best practices, and implement operational efficiencies.Liaise with Global Operations Managers to ensure seamless alignment and integration of regional operations with global strategies.People ManagementBuild and maintain a high-performing regional operations team, ensuring adequate staffing and skill development.Guide and develop direct and indirect reports, fostering a culture of continuous learning and professional growth within the team.Your BackgroundBachelor's degree (Master's preferred) in engineering or equivalent qualification.Extensive experience in service operations management, with a proven track record in leading teams and driving operational improvements.Proven leadership skills with experience managing cross-functional teams.Strong customer focus and exceptional interpersonal skills, with the ability to build lasting relationships with stakeholders at all levels.Strategic thinker with exceptional problem-solving skills.Willingness to travel within the region as required.Energy sector experience.Ability to work in a fast-paced, dynamic environmentAdvanced English skills.Apply nowLocation Guarulhos, São Paulo, Brazil Job type Full time Experience Senior Management Job function Quality Management Contract Regular Publication date 2025-06-03 Reference number R0095757Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesAppliances, Electrical, and Electronics Manufacturing and IT Services and IT ConsultingReferrals increase your chances of interviewing at Hitachi Energy by 2xSenior Operations Manager (Sao Paulo, Brazil)Operations & Logistics Sr Manager, BrazilCreative Operations & Strategy Partner - LATAMOperations and Maintenance Manager LATAMSenior Business Specialist (Ride Hailing)Commercial & Logistics Operations ManagerWe're unlocking community knowledge in a new way.
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