Job Title:
Technical Support Specialist
Description:
We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing mid-level end-user support for the Encompass LOS and integrated Consumer Direct platforms.
* Key Responsibilities:
* Troubleshoot user access issues, workflow errors, data-entry problems, and general LOS usage questions;
* Escalate advanced issues to senior technical teams;
* Communicate resolutions and recommended user actions clearly and professionally;
* Collaborate with cross-functional teams to resolve complex technical issues;
The ideal candidate will have strong troubleshooting skills with LOS workflows and user-facing issues, familiarity with LOS personas/roles, workflow behavior, and integrated systems, experience with ITSM tools such as ServiceNow or Jira, and excellent communication and customer support skills.
Requirements:
Essential Skills and Qualifications:
* Familiarity with LOS workflows and user-facing issues;
* Experience with ITSM tools such as ServiceNow or Jira;
* Strong troubleshooting and problem-solving skills;
* Excellent communication and customer support skills;
* Bachelor's degree in Computer Science or related field;
Why This Role?
This is an outstanding opportunity to leverage your technical expertise to drive business growth and deliver exceptional customer experiences. As a Technical Support Specialist, you will play a critical role in ensuring the success of our customers and contributing to the development of our innovative technology solutions.