Customer Support Expert Wanted
We seek a skilled professional to handle complex customer requests and provide timely service.
* Troubleshoot technical issues with precision and care
* Manage support queue and backlog efficiently
This role combines technical expertise, analytical thinking, and excellent communication skills to deliver top-notch solutions to critical support issues.
Key responsibilities include:
* Answering incoming calls and opening cases in Salesforce
* Monitoring the Global Support queue and accepting priority cases
* Troubleshooting customer-reported issues effectively
Technical troubleshooting involves:
* Using Chrome Developer Tools for web application analysis
* Performing API testing using Postman or cURL
* Conducting IIS and SSL diagnostics accurately
Requirements:
* Minimum 8+ years of experience in customer support
* ERP/MIS background preferred for this role
* Print industry knowledge is essential for success