Director of Salesforce Implementation OverviewThe ideal candidate will lead a team of up to 15 Salesforce professionals, combining deep Salesforce expertise with proven team leadership, project governance, delivery operations, and client relationship skills.Key Responsibilities:Lead and mentor a cross-functional Salesforce implementation team across the US and LATAM.Provide coaching, one-on-ones, growth planning, and performance management.Promote a culture of accountability, continuous improvement, and high-quality delivery.Manage staffing, capacity planning, and resource allocation across all active projects.Oversee all Salesforce implementation projects including Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (MCAE), Marketing Cloud Engagement (MCE), and integrations.Conduct regular project reviews to ensure progress, scope alignment, and adherence to timelines.Monitor time tracking, utilization, and project budgets; identify trends and address over-burn or under-delivery risks.Establish and refine delivery processes, best practices, and standard operating procedures.Ensure projects meet quality standards and deliver measurable business value.Provide strategic oversight and intervention on escalations or complex project challenges.Maintain high levels of customer satisfaction through proactive communication and alignment.Partner with the Sales team during handoff to ensure a smooth transition from scoping to delivery.Develop and maintain predictable implementation workflows and project governance frameworks.Improve reporting and tracking across project health, timelines, scope changes, and team utilization.Implement delivery tools, templates, documentation standards, and internal QA processes.Collaborate with leadership on forecasting, hiring needs, and Salesforce practice growth.Work closely with the Sales, Customer Success, and Operations teams to ensure alignment across the client lifecycle.Participate in internal strategic planning, service-offering refinement, and productization of Salesforce packages such as Jumpstart.Support revenue growth by identifying upsell and cross-sell opportunities during implementation.