Job Description As a Business Technical Service Analyst, you will play a crucial role in establishing strong relationships with clients, understanding their business objectives and expectations, and providing expert technical support. * You will assist in evaluating client business requirements, estimating effort, and guiding clients to utilize standard solutions while maximizing revenue. * Participate in converting client business requirements into detailed technical specifications, presenting them internally and externally, and securing requirement sign-off. * Gather and maintain knowledge of critical business impact issues from the Service Desk. Key Responsibilities: